At Unibee, we have a refund policy in place to address situations where a client may not be satisfied with the service provided. We value customer satisfaction and strive to resolve any issues promptly and fairly. Here are some key points regarding our refund policy:
Satisfaction Guarantee: We aim to deliver high-quality work that meets your expectations. If you are not satisfied with the service received, we encourage you to reach out to our customer support team to discuss your concerns. We will work with you to find a suitable solution.
Revision Process: We offer a revision policy to address any issues or modifications you may require. We encourage clients to request revisions, as it provides an opportunity to refine and improve the assignment according to your specific instructions and feedback.
Partial Refunds: In cases where the delivered assignment does not meet your specified requirements or if we are unable to provide a satisfactory solution through revisions, we may consider partial refunds. The amount of the refund will be determined based on the nature and severity of the issue, and it will be assessed on a case-by-case basis.
Refund Eligibility: Refunds are typically granted in situations where there are clear instances of missed deadlines, severe quality issues, or other significant failures on our part. Refund requests must be made within a specific timeframe, as outlined in our refund policy.
Fair Assessment: Each refund request is thoroughly evaluated by our team to ensure a fair and objective assessment. We take into consideration factors such as the nature of the issue, the extent of revisions attempted, and the client's cooperation and communication throughout the process.